Frequently Asked Questions

 

Order timeframe?
Most of the products are made to order, I endeavour to get products out within 10 working days however delays occasionally occur. I will be in touch with you if there is a problem with filling your order within this timeframe.

Alternatively if you require your order pronto please let me know and we can work out a solution.

Shipping costs?
For New Zealand orders I use NZ Post tracked courier service and shipping is a flat fee of $6. There is no extra charge for rural post.

International Orders please contact me for shipping prices.

Returns
Most products are handmade to order and can differ slightly from product to product. This is part of buying handmade!

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind as many items are custom made.  We do however want you to be happy with your purchase so please notify us within 7 days from receiving your order if there is a problem.
If you are unsure about sizing please contact me and I can help out with measurements.
If there is a fault with the product I will cover the cost of a replacement, please get in touch with me.

What if my item doesn't arrive?
Please get in touch with me and I will track it (in NZ only).